Life Glow Care & Services (“we”, “our”, “us”) is committed to protecting the privacy and dignity of all participants, families, carers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including:

• Full name

• Contact details (phone number, email, address)

• Date of birth

• NDIS number and plan details

• Health, disability, and support information (where required)

• Emergency contact details

• Feedback, enquiries, and correspondence

We may also collect non-identifiable website data such as IP address, browser type, and pages visited.

2. How We Use Your Information

We collect and use personal information to:

• Deliver NDIS supports and services

• Communicate with participants, families, and support coordinators

• Meet NDIS Quality and Safeguards Commission requirements

• Manage referrals, bookings, and service agreements

• Improve our services and website

• Comply with legal and regulatory obligations

3. Sensitive Information

Sensitive information (such as health or disability details) is collected only when necessary, with consent, and handled with strict confidentiality.

4. Disclosure of Information

We may share personal information with:

• Support coordinators, plan managers, or the NDIA (with consent)

• Healthcare professionals involved in your care

• Government bodies where required by law

• Third-party service providers assisting in service delivery

We do not sell or trade personal information.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely in electronic and/or physical formats.

6. Access and Correction

You may request access to your personal information or request corrections if it is inaccurate. Requests can be made in writing.

7. Website Cookies

Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings.

8. Complaints

If you have concerns about your privacy, please contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

Life Glow Care & Services
📧 Email: info@lifeglowcare.com.au
📍 NSW, Australia